PlayPouch

A little help from D-Rek

Let's get you
back to playing.

A question, a stubborn bug, or an idea for the pouch? Send a note. A few details make it easier to help.

Reporting a problem?

Please include these details in your email:

  1. The game and mode. Tell us where the problem happened and which paper style you were using.
  2. What happened. Include the steps that led to it and what you expected instead.
  3. Your iPhone model and iOS version. You can find these in your iPhone's Settings → General → About.
  4. The PlayPouch version or build. For a beta, TestFlight shows the installed version and build number.
  5. A screenshot, if useful. Check it for personal information before sending.

You can type your email directly or use the button below to start a message.

Email support

A few things to try first.

  • Can't hear the sounds? Check Sound in PlayPouch's Settings, your iPhone's volume, and Silent Mode. PlayPouch's game sounds respect Silent Mode.
  • Want to pick up a round? Look for Resume on Home or the game's mode-selection screen.
  • Unsure about a rule? Open the app's How to Play instructions, or read the quick game rules.
  • The app seems stuck? Close and reopen it. If the issue repeats, send the steps so we can investigate.

Please avoid deleting the app as your first troubleshooting step. Saved games, preferences, and statistics are stored on your device; deleting the app can remove that data.